1. Information We Collect
We collect information you provide directly to us when you create an account, upload files, make purchases, or communicate with us. This includes:
- Account Information: Name, email address, and password when you register as a creator or buyer.
- Payment Information: Payment details processed securely through Stripe. We do not store your full credit card numbers.
- Content: Files you upload, descriptions, pricing, and other content you provide as a creator.
- Communications: Messages you send through our support system.
We also automatically collect certain information when you use our platform:
- Usage Data: Pages visited, features used, and actions taken on the platform.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP address, access times, and referring URLs.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities on our platform
- Detect, investigate, and prevent fraudulent transactions
- Personalize and improve your experience
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., Stripe for payment processing, cloud hosting providers).
- For Legal Reasons: We may disclose information if required by law or if we believe it is necessary to protect our rights, property, or safety.
- Business Transfers: If Filezy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with your consent or at your direction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL
- Secure storage of files with access controls
- Regular security audits and monitoring
- Password hashing using industry-standard algorithms
- Limited employee access to personal data
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to legal requirements.
- Data Portability: Request a copy of your data in a machine-readable format.
- Opt-Out: Opt out of marketing communications at any time.
To exercise these rights, please contact us at privacy@filezy.io.
6. Cookies
We use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Keep you signed in to your account
- Understand how you use our platform
- Improve our services based on usage patterns
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our platform.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is necessary for legal compliance.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Children's Privacy
Filezy is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our platform after changes constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@filezy.io
- Support: Use the support feature in your dashboard